Commercial & Client Engagement Manager
Palmerston North
Full time
Discipline. Accountability. Results.
At Yorb, we help organisations unlock their potential through technology. But technology isn't the destination, delivering meaningful business outcomes is.
We're looking for a Commercial & Client Engagement Manager to lead an assigned portfolio of strategic clients while strengthening commercial performance across Yorb's Client Engagement function. Alongside driving growth, retention, and client value within your portfolio, you'll play a key role in lifting accountability, commercial discipline, and execution standards across the team, ensuring opportunities, renewals, and client commitments are converted into measurable results.
This is more than a relationship management role. This role is for someone who thrives on accountability, values disciplined execution, and enjoys building both client success and commercial success.
The Opportunity
As our Commercial & Client Engagement Manager, you'll own an assigned territory and portfolio of clients while providing leadership and commercial direction across the wider Client Engagement team.
You will:
Grow and develop an assigned portfolio of strategic clients
Lead account planning, Quarterly Business Reviews, renewals, and client growth initiatives
Drive revenue, retention, gross profit, and growth performance across your territory
Coach and support Client Engagement Partners to strengthen commercial capability and execution
Create visibility, ownership, and momentum around opportunities, renewals, and growth initiatives
Strengthen forecasting accuracy, pipeline performance, and CRM discipline
Contribute to commercial planning, business growth initiatives, and strategic decision-making
Work closely with delivery teams to ensure commercial commitments translate into exceptional client outcomes
The role may carry broader leadership responsibilities depending on the experience and capability of the successful candidate.
What Success Looks Like
Success in this role means creating sustainable growth for both clients and Yorb. Revenue, profitability, retention, and growth targets are consistently achieved because client relationships are strong, trusted, and focused on delivering meaningful business outcomes.
Opportunities, renewals, and growth initiatives progress with clear ownership, accountability, and momentum, delivering measurable commercial results.
Performance is visible and predictable through accurate forecasting, reliable reporting, and disciplined execution. The Client Engagement team operates with strong commercial and sales discipline, ensuring client, commercial, and operational priorities remain aligned to deliver sustainable outcomes for clients and Yorb.
About You
You're a commercially minded relationship builder who understands that strong client partnerships and strong commercial outcomes go hand in hand.
You bring the confidence to lead strategic client conversations, the discipline to turn opportunities into results, and the ability to create clarity, accountability, and momentum around growth priorities. You enjoy influencing others, lifting capability, and helping teams move from good intentions to measurable outcomes.
You'll bring:
Proven experience in account management, client success, business development, sales leadership, or commercial roles.
A track record of achieving revenue, retention, profitability, and growth targets.
Strong commercial acumen, with the ability to identify opportunities, challenge thinking, and make sound business decisions.
Experience building trusted relationships with senior stakeholders and decision makers.
The ability to coach, influence, and elevate performance across a team.
Strong capability in pipeline management, opportunity progression, forecasting, and CRM disciplines.
Experience creating accountability, ownership, and focus around priorities and commitments.
A results-oriented mindset that balances client value with commercial success.
Experience within technology, professional services, or a client-focused commercial environment would be advantageous.
Most importantly, you're someone who thrives on accountability, values disciplined execution, and enjoys turning opportunities into outcomes, relationships into results, and growth potential into measurable success.
That's Awesome
Passion drives excellence.
Do We Care? Absolutely!
We care about our clients, our team, and our impact.
We is Bigger than Me
Collaboration is our superpower.
Have Courage Every Day
Be bold, be your best self.
About Yorb
For over 30 years, Yorb has helped businesses achieve more through innovative, business-driven technology solutions. We’re not just about tech—we’re about empowering people, building strong relationships and creating real impact for our clients and communities.
Why Work for Yorb?
At Yorb, our values guide how we work, support each other, and deliver for our clients:
Just like you, we’re committed to continuous improvement and recognise that our people are key to our success. You’ll be supported to grow, learn, and develop your skills while being part of a team that genuinely cares.