Client Success Partner
Whanganui
Full time
Relationships. Outcomes. Accountability.
At Yorb, we get businesses excited by technology - because technology isn’t the destination. Business outcomes are.
As we move into our next phase of growth, we’re looking for a Client Success Partner to strengthen and evolve our existing client partnerships across Manawatū, Whanganui and Hawke’s Bay.
This is not a new business role. It’s about retention, growth and delivering measurable value to an established client base.
The Opportunity
Based in Whanganui (with flexibility for candidates based in Palmerston North and Hawkes Bay), you’ll work across these regions.
This role is largely phone-based, centred around proactive client engagement, meaningful check-ins and purposeful conversations. You’ll also be comfortable meeting clients face-to-face when needed.
You’ll act as a key link between our clients and our internal teams - ensuring the right people and expertise are aligned to deliver positive outcomes. Preparation matters here. You’ll use CRM insights and client data to guide conversations, anticipate needs and identify opportunities or risks early.
This is a full-time 37.5-hour-per-week role, however we value flexibility and welcome applications from candidates seeking 30+ hours per week
At Yorb, we work to a simple philosophy: Question. Listen. Design. Deliver.
This role brings that to life every day.
What Success Looks Like
Strong client retention and satisfaction
Accounts that deepen in value over time
Clear, proactive communication
Achievement of agreed revenue and performance targets
Positive contribution to team culture and accountability
Success is measured by the strength of partnerships and the outcomes delivered.
About You
You’ll bring proven experience in customer service, account management or similar client-facing roles. IT experience is helpful but not essential.
What matters most is your ability to build trust, think commercially and follow through.
You likely have:
A track record of maintaining and growing client relationships
Confidence engaging clients by phone and face-to-face
Strong CRM discipline and organisational capability
The ability to connect business needs with practical solutions
A collaborative mindset and team-first approach
Confidence to lead honest, respectful conversations
You understand that great client experience is intentional - not accidental.
That's Awesome
Passion drives excellence.
Do We Care? Absolutely!
We care about our clients, our team, and our impact.
We is Bigger than Me
Collaboration is our superpower.
Have Courage Every Day
Be bold, be your best self.
About Yorb
For over 30 years, Yorb has helped businesses achieve more through innovative, business-driven technology solutions. We’re not just about tech—we’re about empowering people, building strong relationships and creating real impact for our clients and communities.
Why Work for Yorb?
At Yorb, our values guide how we work, support each other, and deliver for our clients:
Just like you, we’re committed to continuous improvement and recognise that our people are key to our success. You’ll be supported to grow, learn, and develop your skills while being part of a team that genuinely cares.