Client Success Coordinator
Hawkes Bay
Full time
Coordinate. Enable. Deliver.
At Yorb, we help organisations unlock their potential through technology — but technology isn’t the destination. Delivering meaningful business outcomes is.
We are looking for a Client Success Coordinator (CSC) to bring structure, visibility, and momentum to the client lifecycle — enabling our Client Engagement Partners (CEPs) to operate at a strategic level.
This role is about more than admin. It’s about ensuring every interaction is prepared, every commitment is followed through, and every commercial and operational detail is managed with accuracy and intent.
The Opportunity - can be based in our Napier or Palmerston North office
As a Client Success Coordinator, you will play a critical role in supporting client engagement, coordinating commercial activities, and maintaining a clean, accurate operational backbone.
You will:
Ensure CEPs are prepared for client interactions, with clear agendas, actions, and follow-through
Coordinate agreement onboarding to deliver a structured, seamless client experience
Maintain accurate opportunity pipeline data, ensuring clear ownership and progression
Prepare and coordinate quotes, proposals, and commercial documentation
Support contracts and renewals, including tracking timelines and preparing documentation for CEP-led engagement
Coordinate procurement and inventory activities, maintaining visibility of timelines, delivery, and client entitlements
Track client issues and coordinate resolution across teams
What Success Looks Like
CEPs are prepared, with actions tracked and no commitments missed
Onboarding and client engagement are structured and delivered without gaps
The pipeline is clean, accurate, and progressing with clear ownership
Quotes, contracts, renewals, and procurement activities are accurate, visible, and delivered on time
Client issues, data, and overall client activity are coordinated, reliable, and nothing falls through the gaps
About You
You are highly organised, detail-driven, and thrive in a fast-paced, client-focused environment where coordination and follow-through matter.
You bring:
Background in coordination, sales support, client success, or operations-focused roles
Highly organised, with the ability to manage multiple workflows, priorities, and stakeholders
Experience preparing quotes, proposals, and commercial documentation
Hands-on experience supporting contracts, renewals, licensing, or procurement
Proven ability to manage accurate data within CRM and operational systems
Confident working cross-functionally with technical, finance, procurement, and client-facing teams
Clear communication skills, keeping stakeholders informed and aligned
Exposure to Microsoft licensing, cloud platforms (e.g. Microsoft 365, Azure), or vendor ecosystems within a technology or managed services environment is a nice to have.
That's Awesome
Passion drives excellence.
Do We Care? Absolutely!
We care about our clients, our team, and our impact.
We is Bigger than Me
Collaboration is our superpower.
Have Courage Every Day
Be bold, be your best self.
About Yorb
For over 30 years, Yorb has helped businesses achieve more through innovative, business-driven technology solutions. We’re not just about tech—we’re about empowering people, building strong relationships and creating real impact for our clients and communities.
Why Work for Yorb?
At Yorb, our values guide how we work, support each other, and deliver for our clients:
Just like you, we’re committed to continuous improvement and recognise that our people are key to our success. You’ll be supported to grow, learn, and develop your skills while being part of a team that genuinely cares.