Support Centre Analyst
About the business
Our purpose is to help business achieve more by providing businesses with unique strategies to develop and grow. For us, we aren't the hero of our story, our clients are.
Yorb (formally known as ComputerCare) is a leading IT Service Provider who has been operating for over 25 years in Manawatu, Whanganui and Hawkes Bay and now Bay of Plenty.
About the role
You'll be working alongside an experienced team within our Palmerston North branch. You'll be identifying and resolving Tier 1 issues across a diverse range of clients, products and services. You'll work across multiple systems/technologies and will have a drive to progress your career by continually enhancing your technical and delivery capabilities.
Benefits and perks
We are one of New Zealand's top regional technology businesses and are continually growing throughout the country. We have an endless pursuit of excellence, for us this means being innovative, personable, helpful and upbeat. Relationships are extremely important to us, and we genuinely care about you and your success within our business.
At Yorb we believe that the power of a diverse team is the key to our success. When you join our team you will be working with talented individuals who create a fun and collaborative environment. We are strong believers in promoting our team's wellbeing through fun, caring, growth and respect. We aim to be ethical and an innovative company that values loyalty and always operates with honesty and integrity.
Skills and experience
We want someone who has:
• strong communication and interpersonal skills
• an adaptable can-do attitude and be highly productive
• a passion for providing outstanding customer service
• IT qualifications/certifications
• competency in supporting commercial desktop computing and hardware
• experience in small to medium business ICT systems
If you feel you encompass these values, and consider yourself to be a top performer, are a client focused individual and want a career in the IT industry then we want you on our team.
This role is the perfect opportunity for someone who is looking to progress their career in an innovative IT environment.
If this sound like the right kind of challenge in your career, please continue on to Join the Team.