Support Centre Analyst

Full Time
Palmerston North

Your Purpose

As a Support Centre Analyst, you are integral to our front-line support operation. As a conduit for clients to the business, often being the face of Yorb when the client needs us most you are able to

  • be dynamic and able to react to clients’ needs instantly to ascertain the best course of action.
  • support the Yorb ‘WE’ to build relationships with end users through trust and empathy.
  • to maintain a client outcome focused approach of ‘WE CAN’

 

Our Team Purpose

The Support Centre team is responsible for providing and supporting our clients with business defined technology ensuring that we deliver value and outcomes to their business that are tangible and give a - competitive advantage, and/or reduce costs, and/or increase revenue

You will be working with teams and team members to be the ‘best we can be’ in sharing the workload, understanding others, celebrating our successes, sharing knowledge, and continuously learning for the betterment of all.

 

Your Experience

As a key member of the technical delivery team, you will be Client focused, outcome driven, and committed to the highest quality delivery standards.

  • Ideally 1-2 years’ experience on a Technical Support Desk where Level 1 support is provided, however a person displaying a passion for the industry and technology would be considered.
  • Experience in the use of Service Management Systems and the associated disciplines required to use these toolsets successfully.
  • Basic knowledge of Microsoft Back Office technologies, cloud skills and associated management tasks, such as but not exclusive of:
    • User Administration - User creation, access rights etc.
    • Group Management
    • Mailbox administration (Microsoft 365),
    • Windows Desktop Management
    • Phone & Tablet Management
  • Understanding the importance of security to business and the risks associated with a breach.
  • An understanding of Backup & Disaster Recovery technologies as well as best practice
  • Have fundamental knowledge regarding TCP/IP
  • Confident in the support of windows desktop operating system
  • Have an awareness of the different cloud technologies with attention on Office 365 and Azure
  • Have sound and logical troubleshooting skills
  • Confident working with and across multiple clients, delivery/technical teams, and technologies.

 

‘WE’ are Yorb

Our core values create our centre, reflecting who we are and implementing these values is a basic tenant of our daily work.

Loyalty - Be loyal to those we work with

Integrity - Always act with integrity

Trust - Trust each other and our clients

Honesty - Be honest with ourselves and in all that we do

Ethical - Behave ethically

Relationships are extremely important to us, and we genuinely care about you and your success within our business.

 

What next?

If you feel you encompass Yorb’s values, want to make a difference as part of a team then we want you as part of our ‘WE’

Apply now to come and join us...