Service Dispatcher
Full Time
Palmerston North
Who is Yorb
For over three decades, Yorb has been at the forefront of the tech game, unyielding in our commitment to catapulting businesses to achieve more through cutting-edge and business-defined technology solutions.
The Role - Fixed Term (18 months)
This is an exciting new role based in our Palmerston North office. You will be at the heart of our client experience within the Service Delivery operation. Brace yourself – it’s no walk in the park but if you thrive on a challenge in an energising environment, read on...
As a Service Dispatcher, your purpose is to
- react to clients’ needs instantly to ascertain the best course of action.
- orchestrate a seamless client experience juggling at times competing demands whilst maintaining and delivering the highest quality of service standards.
- support the Yorb ‘WE’ to build relationships with end users through trust and empathy.
- maintain a client outcome focused approach of ‘WE CAN’
What will you bring?
You are a dynamic individual who embodies enthusiasm, flexibility, and a relentless dedication to serving our clients with an unwavering focus. As a versatile team player, you thrive in adapting to any challenge that comes your way, all while maintaining an uplifting 'can-do' attitude and optimistic approach to problem solving.
Preferred Experience/Skills
- Ideally 1-2 years’ experience in a similar role, however a person displaying a passion for the industry and technology would be considered.
- Previous experience in supervising and coordinating others.
- Detail oriented and methodical approach to issues and situations.
- Experience in the use of Service Management Systems and the associated disciplines required to use these toolsets successfully.
- Have sound and logical troubleshooting skills.
- Confident working with and across multiple clients, delivery/technical teams, and technologies.
Who are we?
Yorb has been at the forefront of the tech game, unyielding in our commitment to catapulting businesses to achieve more through cutting-edge and business-defined technology solutions.
Like you, we're relentless in our pursuit of excellence. We have an insatiable hunger for progress and believe that our team are the key to unlocking our potential.
At Yorb, our values are the compass that guides us through each day. We don’t just talk about them; we live and breathe them. Joining Yorb means being part of a team where these values aren’t just a checkbox—they’re the heartbeat of our culture, propelling us toward excellence and making every day truly remarkable.
- Have Courage Every Day - Be your best self
- We is Bigger than Me - Kotahitanga
- Do we Care? Absolutely! - Recognise the impact of what YOU/WE do
- That's Awesome - Have a passion for your craft
Come and join our team of extraordinary individuals!
What are you waiting for?